First Consult - WORST EXPERIENCE EVER!!, August 7, 2008, 7:34 pm
WARNING!!! For those of you in Tampa, DO NOT WASTE YOUR TIME GOING TO PREMIERE SURGERY CENTER with Dr. Herbert Stern.
I had to type in I had a procedure even though I would not waste my time after the experience I had, but want EVERYONE to know how HORRIBLE it was.
Today was my very first consult and it was with him. I walked in and let them know this was my very first consult. I brought in pre-filled out paperwork and they kind of rolled their eyes at me having a huge list of questions. So I was 10 minutes late, but had the courtesy to call to let them know I was behind.
I get there - they put my chart together and tell me he is finishing up a consult. No problem, my husband had not arrived yet. 40 minutes later I ask how long he is going to be and was told he was almost done. I meet with patient coordinator and she looks at me because I had a folder with a copy of my documents and a list of questions. She says, "i need your chart!" I said this is my documentation, are you telling me you lost my chart in the last 5 minutes?" I said you can look at my copy, but I will need it back. She answers about 2 minutes worth of my questions and when I asked when he was board certified her response, "isn't on the information we gave you?" I replied by saying, "it says he is a member of the society of PS since 1981, but nothing about when he was board certified." She rolled her eyes at me and said, "How should i know - He has been doing this for over 30 years so i am sure it is the same time." you are going to have to ask your questions to the doctor. She took me into a room with my husband (oh he arrived) and then changed rooms saying they were done with the consult and this other room will allow me to try on sizers. So we wait - now it is 1.5 hours and i am livid. No one popped in to check on us, no one offered water, nothing. My husband goes out to ask how long it will be and their response was "Well we have no idea, but she has a list of 11 pages of questions, did you know that?" So we wait another 30 minutes, why the hell did I wait? I got dressed and we walked out. I said, "I need my drivers license copy and the documents I brought in. This is disrespectful and my time is money also. I see his time is only important to him. So i assume if I were to choose him and schedule an 8:00 AM surgery, I can be sure I will be sitting in a room by myself and no one coming to see how I am for 6 hours with no food or liquids. I can't spend 3-4 hours of my day for every consult to hope he will have time for me. This is not why I am opting to spend thousand's of dollars to be disrespected." I got would you like Kim the Pt Coordinator to call you and reschedule?
So after my long drawn out reason on why I am leaving, why would I want her to call me. To make things worse, she didn't even call to apologize.
SO Ladies, this is a very important decision - I suggest you find someone who respects you, your money, you investment and your time. Good luck to you all.