Professional, Knowledgable, Exceeded Expectations!, August 29, 2013, 9:46 am
Where do I begin!!!
I had scheduled two consultations in San Antonio, driving in from Corpus Christi. With my initial consult with the first Dr. I felt horrible. The nurse was cold and when I tried to ask her a question, she looked at me like ... you dare ask ME a question? Then the Dr. came in...Ughh. Horrible. Again, like the nurse... cold, unfriendly and within 2 minutes had decided what I needed. By the time he left... once I had recovered a bit from the shock of how I had been treated, I thought to ask about size, revision and exactly what his plan would entail. By the time I came out no one was around except the scheduler and before I knew it, I was scheduled and paying $200 for a surgery in which I was still very uninformed of! Finally had the chance to catch the doctor. When I asked him about the details, he like the nurse answered me like - I dare ask??? WOW.... I left thinking.. I don't know that I want to go through with this. As I slept on my decision, I started thinking of how my care could potentially be like in the event something did not go well.
By the next day, Dr. Decherd's office called to confirm my consultation. I said that I would have to cancel because I had committed to this other office.
Can I just say, what happened next was such a BLESSING!!!
Dr. Decherd's consultant, Courtney called me personally and discussed what exactly to expect from my consultation. This included how they would handle my old implants- and if I chose to deflate the implants, that they could do so- this would allow me the ability to go through sizing and utilizing the Vector imaging to determine how and what and all of the questions I could potentially have prior to surgery answered!!! Not only that but she discussed the procedure and asked me if I had any questions? I immediately felt re-assured, and the anxiety I was having about the other consultation and scheduled procedure left...They gave me my dignity and the respect of knowing what to expect and that I had the ability to make decisions about my body and procedure. Not to mention the fact that I was able to make a well informed decision! Priceless!!!!!
Once I came to the consultation, it only proved to be better than I could have hoped! The team that Dr. Decherd has surrounding him are professional and so LOVEABLE!!! There is such a warm and friendly reception beginning with Melissa when coming into the office. Did I mention how INCREDIBLE the Nurse, Heather is? Courtney, the Patient Coordinator I have to say “THANK YOU”, because if it weren’t for you and your evident care for the patient, I would have cancelled my consultation and I shudder to think of what could have been! As for Dr. Decherd... He is THE BEST!!!! He is outgoing, extremely knowledgeable and takes the time to explain and actively listens to what you are saying! He wants you to be informed and to make informed decisions about your body and surgery...hmmm... what a great concept! Isn't that how it should be? I had no doubt that I was in good hands!
I hope that anyone thinking of having a procedure will consider Dr. Decherd and his team. I know that going forward, he is the ONLY Surgeon that I would trust for any cosmetic procedure and will continue to recommend Him and his Supportive and Caring Team!