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Could not have asked for more
casch's Review of: Dr. Geoffrey) Fenner

Rating: 9.85 (out of 10)
Review Date:
May 31, 2008, 7:23 am


DOCTOR INFORMATION
Doctor Name:   Dr. Geoffrey) Fenner (My Profile)
City:
Evanston
State:   Illinois (IL)
Country:   United States
PATIENT INFORMATION
Reviewer:   casch (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   December 13, 2007
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

My experience has been extremely positive. I've had two major surgeries combining multiple procedures after significant weight loss. I felt very comfortable in all my examinations with Dr. Fenner and his staff. The entire office is very caring and genuine.

I was given the option to see pre and post pictures from previous patients. In addition, I was also able to speak with a previous patient.

Dr. Fenner does keep long hours - when you have appointments with him, they are either very early or very late (during the day, he is in surgery). He can run late with appointments. The office tells you to call ahead of your appointment so you don't end up waiting in the office for an extended period of time. Delays do happen but once I am meeting with Dr. Fenner, I never feel like I am being rushed and always feel very cared for.

Nurses appointments for follow-ups (stitches, drains, etc) are during the day and there are very rarely any delays. The nurses are also extremely responsive to phone calls with questions.

I would recommend Dr. Fenner. I also know other patients who have had ear surgeries and other reconstructive surgeries with Dr. Fenner with equally positive results.
 
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
  (10)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
  (10)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
  (10)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
  (10)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
  (10)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
  (8)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
  (9)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
  (10)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
  (10)

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