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xnoc's Review of: Dr. Kenneth Marshall

Rating: 3.52 (out of 10)
Review Date:
October 27, 2008, 1:20 pm


DOCTOR INFORMATION
Doctor Name:   Dr. Kenneth Marshall (My Profile)
City:
Needham
State:   Massachusetts (MA)
Country:   United States
PATIENT INFORMATION
Reviewer:   xnoc (Contact Me)
View My Before/After Photo Album(s):   1 found
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   July 11, 2007
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

I knew I was making a mistake when I chose my surgeon based on proximity to my house, rather than his artistic skill and how we got along. Dr. Marshall said that he didn't think I needed the surgery, but would do it anyway. He did not discuss with me how he was going to do it or what he expected the outcome to look like. I don't even think he cared. On the day of the operation, after being hooked up to the IV he approaches my bed and goes "so what are we doing?"...I said, pinning my ears back. Under the knife I vaguely heard him utter the phrase "pass me some cartilage"...when I finally saw the result it was awful. My ears had literally been "stapled" to my head, and the main problem in the first place was completely ignored. The "staple" points, making my ears look like bowties, were also very asymmetrical, giving me two misshapen, un-natural looking ears that don't match. when I went into to see him 3 days later he just shrugs and goes "they're back!". I think this guy might be losing his eyesight. He is a bitter old man who has grown tired of his work and he will destory your life. AVOID AT ALL COSTS!!!!! also he is the most expensive surgeon in New England. You get what you pay for I guess.  
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
  (1)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
  (5)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
  (5)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
  (3)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
  (8)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
  (5)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
  (1)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
  (8)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
  (1)

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