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Burnt off Eyebrow
rachaelbixby's Review of: Dr. Suresh Koneru

Rating: 4.57 (out of 10)
Review Date:
January 11, 2010, 10:43 am


DOCTOR INFORMATION
Doctor Name:   Dr. Suresh Koneru (My Profile)
City:
San Antonio
State:   Texas (TX)
Country:   United States
PATIENT INFORMATION
Reviewer:   rachaelbixby (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   January 11, 2010
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

I went to Dr. Koneru's office for VPL (laser treatment of my face). I have had this procedure at another office in a different state for dark spot removal and I loved the result at the other doctor's office. NOT THE CASE WITH DR. KONERU On my second appointment with Dr. Koneru, the assistant who performed the procedure, burnt off a large portion of my eyebrow and did not even tell me or offer me a mirror at the end of my procedure. When I went to my car, I noticed the missing eyebrow and it was blistered and puss was pouring out of it. When I arrived home, I called the office and was told to put an over the counter medicine on it. The thing that really angers me is that they never even said "sorry" and when I asked how long it would take to regrow, I was told 7 days which we all know will not happen. So, I get to walk around town with a missing eyebrow for god knows how long. I thought that I was supposed to look better NOT WORSE!!!!  
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
  (1)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
  (7)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
  (7)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
  (7)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
  (1)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
  (10)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
  (10)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
  (10)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
  (1)

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