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Major Disappointment
beachplum811's Review of: Dr. Mack Cheney

Rating: 2.45 (out of 10)
Review Date: February 24, 2011, 1:11 pm


DOCTOR INFORMATION
Doctor Name:   Dr. Mack Cheney (My Profile)
City:
Boston
State:   Massachusetts (MA)
Country:   United States
PATIENT INFORMATION
Reviewer:   beachplum811 (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   February 9, 2006
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

 I had a mini lower face lift and lower eyes done. I had had a mini lift 10 years earlier and knew what to expect. At that time I had my upper eyes done. Here's my story: I had about 3 initial consultations with Dr. Cheney. I had to have 3 to get the necessary information out of him. He didn't sit down but had his hand on the door knob the entire 5 minutes I was given each time. And each time his attitude was, "Don't worry! You'll love it!" (this is the part where I should have never returned) On the day of my surgery I arrived on time and had to wait about a half-hour. I was then given local anesthesia and waited. And waited. And waited. He had to come back in to re-inject me! (again - I should have left but at this point I had paid in full and was frankly in a vulnerable position with my half-numb face) When he finally got around to me I had waited nearly 3 hours. He said that he had an emergency before me. Okay, surgery completed and I have high hopes. He sent me home with someone else's pain Rx! I couldn't fill my Rx and had to have the office call it in. At my first post-op appt. I expressed my dissatisfaction because I looked pretty much the same. Same thing at 2nd post-op appt. He blew me off each and every time I spoke with him. He told me I wouldn't see the "full results" until a year or TWO had gone by. Can I just say right here that he is NOT a plastic surgeon. He is a head and neck surgeon. This is why he is less expensive than a plastic surgeon. I didn't want him to operate on me any further so I just gave up. It was a complete waste of time and money (probably around $5000.) About a year and a half later I found my way to Dr. Leonard Miller, an actual plastic surgeon who looked at my work and agreed with me that it had not made much of a difference and in fact had make my lower eyelids look worse by removing too much skin. His nurse told me that Dr. Miller sees quite a few former patients of Dr. Cheney's. I have also seen Dr. Richard Barlett for a consult. I was extremely impressed with him as well. My only regret is that I did not file a complaint with the hospital.  
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
   (2)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
   (2)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
   (2)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
   (2)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
   (5)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
   Not Rated (0)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
   (5)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
   (6)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
   (1)

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