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michele1983's Review of: Dr. William Hedden

Rating: 9.95 (out of 10)
Review Date:
August 24, 2012, 9:48 am


DOCTOR INFORMATION
Doctor Name:   Dr. William Hedden (My Profile)
City:
Birmingham
State:   Alabama (AL)
Country:   United States
PATIENT INFORMATION
Reviewer:   michele1983 (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   May 24, 2012
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

Dr. Hedden and his staff were absolutely wonderful!! I came all the way from Dallas Texas to have my surgery done. I wanted to make sure I found one of the best plastic surgeons (not to mention how far I was willing to travel). At first I was a little worried about coming from out of state and not knowing the doctor or his staff. I learned a lot from his website, but I needed more to make me feel comfortable. He offered many different options for out of state patients. After speaking with his out of state patient coordinator and different girls at the office, I was able to figure out the best option for me, and I was even more excited!!! Since I was traveling so far I decided to do his 3 day stay program (first day was consultation, second day was my surgery, and the third day was my post surgery check up). On the day of my consultation I was super nervous (but who wouldn’t be). His office was beautiful and the staff made me feel very welcome. Dr. Hedden was great and took his time during my consultation. The following day was my surgery, and everything went as expected, just perfect. I had my surgery check up the next day and I was free to go home. I was able to send in my 3-4 week post surgery pictures to Dr. Hedden’s email and spoke with a nurse for my follow up. It’s been 3 months since my surgery, and I wouldn’t change a thing about my experience. I’m the type of person who doesn’t like to do survey’s or tell my stories. However, I do know what it’s like when you have a big decision to make (having surgery, being put to sleep, and trusting your life in someone else’s hands) every little information helps. Hearing other patient’s stories really helped me out, so that was my story. Thank you again Dr. Hedden and please thank your staff for me. I couldn’t be happier with my choices and results.  
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
  (10)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
  (10)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
  (10)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
  (10)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
  (10)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
  (9)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
  (10)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the dcor aesthetically pleasing?
Were you offered anything to drink?
  (10)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
  (10)

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