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Great Experience
jec43's Review of: Dr. Mark Epstein

Rating: 10.00 (out of 10)
Review Date: October 29, 2012, 6:41 pm


DOCTOR INFORMATION
Doctor Name:   Dr. Mark Epstein (My Profile)
City:
Stony Brook
State:   New York (NY)
Country:   United States
PATIENT INFORMATION
Reviewer:   jec43 (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   June 20, 2012
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

 Awesome!

I first met Dr. Epstein 22 years ago when I was in an extremely serious car accident. I was flown to the hospital from the crash site. I had severe fractures in my face, legs, hip, and foot. Dr. Epstein later told me that he was pleasantly surprised when he came in to check on me that first night that I was still living. At this point, I do not remember the accident or first few days in the hospital. The first time I saw my face in the mirror I cried. I looked worse than I could have even imagined. Dr. Epstein reassured me I would look like I did prior to the accident. I was quite skeptical at the time since I looked so bad. I was in the hospital a few days short of 3 months. I did not walk for close to 5 months due to hip and leg fractures sustained in the car accident.

Dr. Epstein is the one who worked on my facial fractures. My cheekbones were fractured, maxillary, and my upper palate had damage. I needed a tracheotomy which Dr. Epstein performed. He placed metal screws and fixtures to connect my cheekbone and maxillary damage. The fixtures and screws took place of bone and connected cheekbones together. The incisions were made along the lines under my eye and up through my mouth. No one can tell I had facial fractures to this day. He also has repaired my trachea scar, revised my skin graft that was on my leg, and several other procedures.

Over the years, people are amazed when I describe my fractures and tell them how they were fixed. My face did look like it did prior to the accident after the swelling subsided. He used a picture to set my cheekbones and apply the fixtures, plates, and screws. I do have some scars on my legs that were revised to look better. I had my spleen removed since it was ruptured, and Dr. Epstein revised that scar as well. Plastic surgeons always take a lot of pictures, and Dr. Epstein has quite the collection of me. He made some into pictures for me to keep that were taken the first day, and then several as I was recovering. I really liked that he took the time to make them for me. I was done with my procedures and on my way to only having follow-up appointments with the hospital.

I would let Dr. Epstein perform surgery on me any day! He has never lied to me and has always been very caring. He had asked me years ago to speak with a few of his trauma patients that had similar fractures to mine. I would never say no to him, he saved my life and made me look good. He always made me feel very special and that is something you do not see in many doctors. He has a way of being empathetic and telling you realistically how a procedure will turn out. He is not going to lie about the pain or swelling. He is the best Dr. and I would recommend him to anyone.

When I wanted to have my eye lids and browlift I went to see Dr. Epstein. I live in PA and he is located on Long Island, so there is a distance to get there. He did my procedure over the summer and he is worth the drive! My face looks so much younger than it did. I no longer have crows feet, even when I smile they are not visible. At this point it is 4 months since I had the procedure done. I even had a few people tell me I look in my 20’s. I am 43 years old and don’t think I look in my 20’s. I would say I look early 30’s if I had to guess an age. For me trust is real important and to work on my face he is the one I trust! Not only does Dr. Epstein take the time to get to know you, he has a great bedside manner. His staff is very friendly and helpful.
 
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
   (10)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
   (10)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
   (10)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
   (10)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
   (10)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
   (10)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
   (10)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
   (10)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
   (10)

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