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Horrible Office Staff!
mrsaleman's Review of: Dr. Ary Krau

Rating: 1.95 (out of 10)
Review Date:
December 6, 2012, 10:33 am

Doctor Name:   Dr. Ary Krau (My Profile)
Bay Harbour Islands
State:   Florida (FL)
Country:   United States
Reviewer:   mrsaleman (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   December 7, 2012
Procedure(s) I had done:   None


I booked an appointment for Dr. Krau and upon making my deposit for payment I was told by Stephanie (office manager) I had to pay a 13% fee for using care credit. I thought this was odd so I called Care Credit myself to verify that this in fact was standard. However, when I spoke to Care Credit (Michelle) she informed me that this is not only illegal but unethical. Care Credit does not allow providers to charge patients for using Care Credit. In addition, Care Credit does not charge a 13% fee to providers. Therefore, there really would be no reason for them to charge me a 13% fee.
I called Stephanie back to inform her of my conversation with Care Credit and her response to me was "I run Ary Krau's practice and not Care Credit." She went on to tell me that "the doctors practice is not Walmart where I am shopping around for a cheap shirt." I let her know that I am quite aware of that since I did choose to go to a reputable surgeon.
However, I did not understand why I had to cover a fee that should not be billed to the patient in the first place. In addition, Stephanie mentioned to me that the other Dr. that I had thought about doing surgery with Michael Salzhauer is trying to be like Dr. Krau but would never even compare. Which I felt was also in appropriate for her to mention.
Due to Stephanie’s unprofessional and insulting responses I decided not to do the surgery with Dr. Kraus office. I cannot believe how a reputable surgeon will hire such an unprofessional and impersonal office manager.

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

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