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Horrible Office Staff!
mrsaleman's Review of: Dr. Ary Krau

Rating: 1.95 (out of 10)
Review Date:
December 6, 2012, 10:33 am


DOCTOR INFORMATION
Doctor Name:   Dr. Ary Krau (My Profile)
City:
Bay Harbour Islands
State:   Florida (FL)
Country:   United States
PATIENT INFORMATION
Reviewer:   mrsaleman (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   December 7, 2012
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

I booked an appointment for Dr. Krau and upon making my deposit for payment I was told by Stephanie (office manager) I had to pay a 13% fee for using care credit. I thought this was odd so I called Care Credit myself to verify that this in fact was standard. However, when I spoke to Care Credit (Michelle) she informed me that this is not only illegal but unethical. Care Credit does not allow providers to charge patients for using Care Credit. In addition, Care Credit does not charge a 13% fee to providers. Therefore, there really would be no reason for them to charge me a 13% fee.
I called Stephanie back to inform her of my conversation with Care Credit and her response to me was "I run Ary Krau's practice and not Care Credit." She went on to tell me that "the doctors practice is not Walmart where I am shopping around for a cheap shirt." I let her know that I am quite aware of that since I did choose to go to a reputable surgeon.
However, I did not understand why I had to cover a fee that should not be billed to the patient in the first place. In addition, Stephanie mentioned to me that the other Dr. that I had thought about doing surgery with Michael Salzhauer is trying to be like Dr. Krau but would never even compare. Which I felt was also in appropriate for her to mention.
Due to Stephanie’s unprofessional and insulting responses I decided not to do the surgery with Dr. Kraus office. I cannot believe how a reputable surgeon will hire such an unprofessional and impersonal office manager.
 
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
  (1)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
  (3)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
  (1)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
  (3)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
  (1)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
  (2)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
  (3)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
  (6)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
  (1)

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