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Worse office and medical staff etiquette I have ever seen!!!
dawngrl's Review of: Dr. Charles Feagin

Rating: 1.30 (out of 10)
Review Date: March 24, 2013, 5:31 pm


DOCTOR INFORMATION
Doctor Name:   Dr. Charles Feagin (My Profile)
City:
Dothan
State:   Alabama (AL)
Country:   United States
PATIENT INFORMATION
Reviewer:   dawngrl (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   September 21, 2006
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

 The receptionist at this office back in 2006 was rude and down right mean. I had bad reactions to sutures this dr used in my facelift. I had already been to see the doctor and had one removed. I called the office and told the girl that answered the phone I needed an appointment because I had another infected stitch in my face. She said in a very mean voice,"Dr Feagin said he wasn't taking any more stitches out that I would have to take it out myself." I told her I didn't know how to do that and I wanted the doctor to do that. She just said, "Well, I'm sorry. I told my husband to talk to her. I was really mad by now. She told my husband the same thing. I found out later that she meant the dissolvable stitches they use to close you up on the outside. Working for a plastic surgeon she should have asked more questions and handled it better. A year later the doctor had to put me to sleep and reopen my face (just like the original facelift) and dig out the permanent stitches. I was cut in front of my ears and behind them. I came home that same afternoon. The next morning I just happen to look in a mirror at the back of my ears and saw an inch to inch and a half opening that had not been sewn at all. I was so upset. I know no one even attempted to sew that area because there were no holes on either side where a needle was inserted. I went straight to the doctors office and they sewed it up. They tried to say I tore the stitches out. I'm not stupid! I told them that no one had even attempted to sew it up. It was ridiculous! It's March of 2013 and I'm still dealing with skin infections due to the permanent sutures he used under my skin. It's been a nightmare. I never even had a pimple when I was a teenager or any age. Now, I have 2 or 3 infectious bumps on my face at all times. The last time I went to my doctor to see if he could get them out he couldn't find them. After getting shots in my face to numb it. Talk about hurting! Never again, never!  
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
   (1)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
   (1)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
   (1)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
   (2)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
   (1)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
   (3)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
   (3)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
   Not Rated (0)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
   (1)

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