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Unprofessional and worst experience ever from a doctor
lynnbb's Review of: Dr. Luis Cenedese

Rating: 1.74 (out of 10)
Review Date:
August 21, 2013, 1:24 pm


DOCTOR INFORMATION
Doctor Name:   Dr. Luis Cenedese (My Profile)
City:
Brooklyn
State:   New York (NY)
Country:   United States
PATIENT INFORMATION
Reviewer:   lynnbb (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   August 14, 2013
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

I recently moved to NY and was looking for a doctor to administer botox. I have used botox for many years and having lived in different places, I have used doctors in Atlanta, New York, Seattle and London so I'm very familiar with the process and expected results. My appointment with Dr Cenedese is the most unprofessional and shocking experiences I have ever had in all of my years of getting botox.
I bought a Lifebooker certificate for Beaute Des Arts and went in for botox on Aug 14th. When Dr Cenedese came into the room, he asked where I wanted the botox and if I had used it before, I said my forehead and yes I had used previously. I was shocked as he immediately started talking about the dangers of having eyelid droop and there were no guarantees. He barely made eye contact with me and felt like he was doing nothing but making excuses for why I was about to get a bad botox result. Because he was going on and on about eyelid droop, I finally asked "well, how close to my eye brow are you going to inject??" He put about 2 fingers above my brow and said that far. I also asked how many eyelid droops had he had in the past to which he said about 3 in 15 years. He went on so negatively about everything that I began to think... this guy obviously does not want to give me this botox and if he does, it's going to be bad so I would be best off to just leave now. I then said well maybe I should just have botox on my frown lines instead. I began to ask him about that and he actually had left the room and went into his office which was thru an open door right next to me. I asked the question and he (very uninterested) responded from the other room. I asked a couple more questions to which he continued to nonchalantly answer from the other room. I was trying to decide whether to walk out or take my chances and finally said, let's just proceed with the forehead then.
He finally emerged from the other room, filled the syringe, lifted my hair, said he would make 4 injections and began with the first one. He NEVER asked me to raise my brow to see the muscle pull - which EVERY SINGLE doctor I have EVER been to has done. I even asked him "aren't you going to have me raise my brow". He said no - he'd seen my brow raise several times as we have been talking. I was mortified! He then put 4 injections in a row across the top of my forehead and was done.
So, if you have ever had botox, you will not be surprised that my result was AWFUL! My forehead has no wrinkles in the middle but wrinkles ABOVE and BELOW so it is freakish and extremely OBVIOUS that I've had botox. I also immediately had a very sore spot on one side which turned into a bruise about the size of a nickle. I RARELY have had bruising with botox and out of 4 injections, he managed to give me a huge bruise in one of them.
I had a Lifebooker certificate and recently did a search and found out that he has also had groupons and other discount certificates. I felt he viewed me as a waste of time because of this certificate and if that is true, then he should not be offering them! Maybe it was because I was wearing jeans, sandals and a tee shirt and had a certificate to boot. Unfortunately, he did not notice that I had a $32,000 champagne diamond on my finger and a Cartier Roadster watch which should have let him know I had plenty of money to pay for any service I may choose to have. He could have gained a client and instead, gave me the worst experience I've ever had and will now know the signs to watch for and KNOW next time to WALK instead of taking a chance.
 
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
  (1)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
  (1)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
  Not Rated (0)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
  (1)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
  (4)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
  (3)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
  (5)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
  (3)
Recommending This Doctor:
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  (1)

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