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EXCELLENT DOCTOR VERY NICE MAN
KALLIEBOO's Review of: Dr. Lucian Rivela

Rating: 9.80 (out of 10)
Review Date:
June 19, 2007, 12:48 am


DOCTOR INFORMATION
Doctor Name:   Dr. Lucian Rivela (My Profile)
City:
The Woodlands
State:   Texas (TX)
Country:   United States
PATIENT INFORMATION
Reviewer:   KALLIEBOO (Contact Me)
View My Before/After Photo Album(s):   None available
Did you get any procedure(s) done by this doctor?   Yes
Date of your procedure(s):   February 13, 2004
Procedure(s) I had done:   None
MY PERSONAL REVIEW
 

 

Dr.Rivela had just left his partners and moved into a new practice on his own when he did my laser resurfacing. I am not really sure of the date so I put an approximate. He was on call at the hospital when I had my appointment. A family came in with a young son who had badly injured his hand. The parents were aweful people. They were fighting and making a big scene in the waiting room. The little boy was getting very upset. It was very uncomfortable for those of us waiting for our appointments. Dr.Rivela's staff tried to calm things down. Dr. Rivela came out form the patient exam area into the waiting room and set the parents straight and comforted the child who was injured. He got down on his knees to speak with the boy at eye level. I don't know what he said but the child smiled. You could tell that he really cared for the little guy and had no tolerence for the parents bad behavior. Totally professional! Wonderful caring manners. He was very detailed when explaining my procedure and was available for my questions. They rent their lasers so that they are always properly maintained and so he can choose the right laser for the individual patient. After the procedure he called to make sure I was doing well. He also spent time with me at the follow up appointment explaining what was happening with my skin and what to expect in the future. He under promised and over delievered. Of course this was my first procedure and I expected my skin to look like baby skin. It did not but, it was vastly improved.  
MY RATINGS IN DETAIL

N/A = Not Applicable
1 = Worst/Extremely dissatisfied
5 = Neutral
10 = Best/Extremely satisfied

My Results:
How happy are you with your results?
Did your results meet or exceed your expectations?
  (9)
Medical Skills, Techniques & Knowledge:
Does your doctor have strong and up-to-date medical skills?
Does your doctor have good knowledge of techniques?
Were you well informed by the doctor?
  (10)
Accessibility:
Was doctor accessible and helpful during pre-op and post-op?
Is there good after business hours support?
Can doctor be reached by telephone?
Can doctor be reached by email?
  (10)
Personality:
Did the doctor make you feel comfortable?
Did the doctor take time to listen to your needs?
Did you feel rushed when trying to talk?
Was the doctor friendly and approachable?
Did the doctor show care and concern for you?
Does the doctor love being a doctor?
  (10)
Office & Support Staff, Nurses:
Was the office staff professional and well-mannered?
Was staff accessible and helpful during pre-op and post-op?
Was the office staff sensitive to your condition and needs?
Were your telephone/email messages given to the doctor?
  (10)
Appointments, Waiting Time:
Was it easy to book an appointment?
Was doctor reasonably punctual with appointments?
How was the office waiting time?
  (10)
Price:
Do you feel the price of your procedure(s) was reasonable?
Does the doctor give financing options?
  (10)
Office & Surgical Facility:
Are the office and/or surgical facilities professional, clean, and well maintained?
Is the medical equipment up-to-date?
Is the office comfortable and the décor aesthetically pleasing?
Were you offered anything to drink?
  (10)
Recommending This Doctor:
How likely are you to recommend this doctor to someone else?
  (10)

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