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Help Center

What Ordering Methods Are Available?

Shopping with Make Me Heal is fast and easy. There are various ways to shop with us including:


Ordering By Credit Card

The fastest way to shop is by entering your order yourself directly on Makemeheal.com and using a credit card through our secure and safe online ordering system. To order through Makemeheal.com, simply add the item(s) you want to the shopping cart and go through the self-explanatory checkout process. You can typically finish ordering online within 3-5 minutes.

Why is shopping at Makemeheal.com safe & secure?

We guarantee that shopping with your credit card at Makemeheal.com is entirely safe and secure. Find out why shopping with us is safe and secure.

Ordering By Telephone

We are happy to take your order by telephone. If calling from the US or Canada, you can reach us between 8am to 6pm Pacific Time at our toll-free number at:

1-866-363-4325 (1-866-3-ME-HEAL)

If calling from outside the US or Canada, please call: (818) 883-3300.

Discount

To request a discount, please email us through the Customer Care Message Center (be sure to select "Orders" in the menu).  Please keep in mind that some items may not qualify for a discount as they are already discounted.  A discount cannot be combined with any other coupon or offer.

How do I calculate the payment amount on my own?

You can easily calculate the amount of payment you will need to enter on your check/money order on your own. To calculate this amount, simply add the item(s) that you would like to order to your shopping cart and then click on the "Calculate Shipping" button found on the bottom of the shopping cart itself. For your convenience, click here to calculate shipping. The system will calculate the amount that you need to pay for the item(s) in your order plus the shipping fees.

To calculate taxes, if your shipping address is outside of California then you do not have to pay any taxes for your order. For California, taxes are paid on the total retail amount of the order before shipping fees are added


What do I do if I need your help in calculating the payment amount?

If you need assistance in determining the amount that you will need to send for your check or money order, please send us a message through the Customer Care Message Center (be sure to select "Placing an order" in the Subject drop-down menu) with the following information and we will respond immediately with the payment amount:

Once you provide us this information, we will immediately email you back with the amount that you will need to enter on your money order or check.

What do I do if shipping is not offered in my location?

If you find that your product(s) cannot be shipped to your location directly through our automated ordering system on the Makemeheal.com site, we can still ship to your location with the help of a Make Me Heal Customer Care representative.

To arrange shipping to your location, please send us a message through the Customer Care Message Center (be sure to select "Placing an order" in the Subject drop-down menu) with the following information:

Once we receive your message with the above information, we will let you know if as soon as possible if we can complete ship your order to your location (we will also calculate the shipping fees) . Please understand that some orders may not be processed to certain locations, due to shipping restrictions.

What international shipping methods are available?

We can ship to any country in the world using fast, reliable, and low cost shipping methods. The following methods are available (some products may not apply):

Customs & Additional Shipping Carrier Fees

International orders to some countries may be subject to Customs inspections and fees and/or additional shipping carrier fees (i.e brokerage fees, handling/administrative fees, etc.) based upon each country's policies and the shipping carrier's policies. We cannot be responsible for time delays due to these actions nor for reimbursement of any Customs fees or additional shipping carrier fees that may be charged to deliver the package to your country's destination.

To calculate the shipping fees for your order, simply add the item(s) that you would like to order to your shopping cart and then click on the "Calculate Shipping" button found on the bottom of the shopping cart itself. For your convenience, click here to calculate shipping.

Legal notice to all international order: Customers must check with locals customs first to determine the legality of all items ordered. Make Me Heal is NOT responsible for any items seized by customs and will not knowingly make shipments to countries where said items are illegal.

Do you ship to PO Boxes, APO and FPO Addresses?

Yes, ,most items can be shipped to PO Boxes or APO/FPO addresses directly through our automated ordering system on the Makemeheal.com site. We will be happy to complete your order with the help of a Make Me Heal Customer Care representative.

To arrange shipping to your location, please send us a message through the Customer Care Message Center (be sure to select "Placing an order" in the Subject drop-down menu) with the following information:

Once we receive your message with the above information, we will let you know if as soon as possible if we can complete ship your order to your location (we will also calculate the shipping fees) . Please understand that some orders may not be processed to certain locations, due to shipping restrictions.

Backorders

If we cannot ship your order within 1-2 business days, we will notify you of the delay and allow you to either agree to the delay or cancel your order and receive a prompt refund. If you chose to cancel, we will refund your account as soon as your cancellation is requested and confirmed. (Your refund will be credited to your account within one billing cycle.)

If you chose to wait, your credit card will be charged for the order.

Order Cancellation

We will attempt to cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the shipping department.

In the event a package is returned to us, the original shipping paid at the time of the order will not being reimbursed and an additional $10 fee will be deducted from the refund to cover the freight charges to get our package back.

What is our return policy?

Please read our Return Policies.

Thank you for considering Make Me Heal to help you with your needs.