Product Return Policy
It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:
Return or Exchange Policy:
Returns are allowed within 30 days of the order date. Due to health regulations, only products that are unopened inside their wrapping can be returned. The cardboard box used to ship the product can be opened to take the product out and view it, but the wrapping must not be broken or opened as the item cannot be returned and resold again after it is opened. It is recommended to lay on the product with the wrapping intact (covered with a sheet), as this should be adequate to determine if the product is comfortable and to your liking.
All returns will be subject to a restocking fee of up to 25%, depending on the item. Make Me Heal will determine the amount of the restocking fee at the time of credit to the item. In the instance of a return, Make Me Heal will not be responsible for, or reimburse, any shipping charges.
Make Me Heal guarantees all garments will be free of defects caused by materials or workmanship. Full credit will be issued for garments that are returned within 30 days of purchase that are in good condition. Each garment will be inspected upon return to determine the cause of the defect. Full credit will be issued only if the defect was caused by material or workmanship. Credit will not be issued for garments that have been damaged, abused, stained, misused, soiled, washed or worn beyong the initial trial. To avoid damaging or staining a garment, please do not wear any lotions, body oils or perfumes and cover any drainage holes or incisions when trying the garment on. We also recommend that nylons or some type of undergarment be worn when you try the garment on to help prevent any stains or residue being left on the garment.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.
Lost Goods Policy:
Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.
Order & Shipping Errors Policy
If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.