Product Return Policy

It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:

Return or Exchange Policy:

If you are dissatisfied with your purchase due to irritation or allergic reaction AND it contains at least 50% of the product, you may simply return the product to us within 30 days of the order date. No refund or exchange will be given if you order a product that is too strong for your skin type, i.e. a product is stronger than the entry level item from each group. Please see below for a list of items that are not returnable..

How Do I Return Or Get A Refund For An Item?

To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.

Non-Returnable Products

We cannot accept returns or exchanges on any products from the below brands, nor any cosmetic make-up items.

* American Crew
* Aquage
* Aquaphor
* BaByliss PRO
* Back to Basics
* Balnetar
* BioElements
* Blinc
* Buf Puf Gentle
* CarolCole
* Cellex-C
* Chi Farouk
* ColoreScience
* Control-It
* Cosmetic Surgeon In a Jar
* CURES by Avance
* Daniel Thompson
* Dermablend
* Dermalogix
* DermaQuest Skin Therapy
* DermatologistRx
* DermaZinc
* Epi-Elegance
* Eterna Bella Keyano
* Graham Webb
* Hanson Medical
* Hempz
* Hibiclens
* Hot Tools
* InstitutDERMed
* Jane Iredale
* Joey New York
* JOICO
* Keyano
* Nutra Luxe
* Occlusal
* Pangea Organics
* Paul Mitchell
* PCA Skin
* Polysporin
* PRAVANA
* Purology
* Remergent
* Revaleskin
* RUSK
* Sebastian Professional

International Orders:

We are happy to serve international customers. If you are interested in a product and you live outside of the United States, please contact us at orders@makemeheal.com to find out if we can fulfill your order (please provide us your full address, name of each product, quantity of each product; for faster response, please provide the Product ID # for each item which is located below the price of the product on the full product description page).

The following lines are not available for distribution outside of the United States and will not be shipped out internationally due to the Federal Regulations: Cellex-C, DCL, Exuviance, MD Forte, Neostrata, Obagi, SkinCeuticals, and Wilma Schumann. Additionally, Strixaderm MD cannot be sold outside of the Americas (it can be sold within all countries in North, Central and South America).

Lost Goods Policy:

Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Order & Shipping Errors Policy :

If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense.  All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item.  Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal.  If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.

Items Returned After Return Period

Items returned in new condition (in original packaging, unworn, unused) after the allowed return period may be accepted for store credit only. Returns sent back not in accordance with the return policy will be evaluated on a case by case basis.