Shipping & Return Policies
It is important
to us that you are happy with every purchase that you make at Make Me Heal and
we want to help you in the event that there is a problem. Because Make Me Heal
works with different suppliers, each supplier has its own return policy and
we must honor it. Please read the Return Policy below for your product:
All items of this manufacturer will be shipped on the same day or within 24 hours if received by 12:00pm Pacific.
All items require an indirect signature (by any person in household or destination). If you cannot be at your location at the time of the delivery, you can either:
- Specify a different shipping address to deliver item (where there is someone to receive it) during the check out process before placing your order
- Leave a signed note on the door of the delivery location providing written permission to leave the package without signature and be sure to include the name of the recipient (yourself or whoever the shipment is addressed to) and tracking number of the package so that the carrier may leave the package at your absence without your signature. Be sure to sign this note.
& Exchange Policy
Make Me Heal guarantees
all garments will be free of defects caused by materials or workmanship. Full
credit will be issued for garments that are returned within 30 days of purchase
that are in good condition. Each garment will be inspected upon return to determine
the cause of the defect. Full credit will be issued only if the defect was caused
by material or workmanship. Credit will not be issued for garments that have
been damaged, abused, stained, misused, soiled, washed or worn beyong the initial trial. To avoid damaging or staining a garment, please do not wear any
lotions, body oils or perfumes and cover any drainage holes or incisions when
trying the garment on. We also recommend that nylons or some type of undergarment
be worn when you try the garment on to help prevent any stains or residue being
left on the garment.
The amount of credit
issued for returned garments will be based on the following: condition of the
garments and time limit from order date.
- 100% credit
will be issued for garments that are returned within 60 days of the order
- 75% credit
will be issued for garments that are returned within 61-90 days of the order
- Credit will
not be issued for any garments that are returned after 90 days of the order
date or that have been worn, damaged or mishandled by the customer.
- Custom garments
or garments with any alterations are not eligible for a return or credit.
- All shipping
charges are the responsibility of the customer.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.
Make Me Heal's
responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL,
etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal
cannot be responsible for merchandise lost or damaged in transit. The risk of
loss and responsibility for such items are assumed by the customer upon delivery
of the goods to the carrier. Make Me Heal will assist customer in supplying
any information necessary for the completion of customer's claim of loss. However,
customer must file a claim with the carrier in the event of loss or damage.
Order & Shipping Errors Policy:
If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error. Return labels/envelopes with prepaid postage that are sent for the return of incorrect or defective garments can only be used for the return of said garments. Any misuse of the return label/envelope may result in additional shipping charges for the customer.