Product Return Policy
It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:
Return And Exchange Policy:
Returns are accepted within 30 days of purchase - no questions asked. If a garment is defective, the garment may be returned within 30 days of purchase. Returns will be accepted only with a Return Authorization Number (RAN#) and a proof of purchase (packing slip or invoice) that must be submitted with your package.
On opened packages, if returned within 30 days: no restocking fee will be applied if customer sends the packing list along with the stockings. If a garment is returned after 30 days of purchase, a restocking charge of 10% and up to 30% may apply, depending on the condition of the garment and the packaging. A garment returned after 30 days can only be returned if it is found to be in returnable and resalable condition.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.
Garments that are defective may be returned within 30 days of purchase. Garments that are returned as defective will be evaluated on the following:
Manufacturing defects: you may be informed for the garment price.
Non-manufacturing defects: garments will be discarded, the customer will be informed, and no credit will be issued.
Lost Goods Policy:
Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.
Order & Shipping Errors Policy :
If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error. Return labels/envelopes with prepaid postage that are sent for the return of incorrect or defective garments can only be used for the return of said garments. Any misuse of the return label/envelope may result in additional shipping charges for the customer.
Items Returned After Return Period
Items returned in new condition (in original packaging, unworn, unused) after the allowed return period may be accepted for store credit only. Returns sent back not in accordance with the return policy will be evaluated on a case by case basis.