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Product Return Policy

It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:

Return And Exchange Policy:

If you are dissatisfied with your purchase, you may simply return the product to us within 30 days of the order date for a refund. Returns requested after 30 days of purchase will be assessed a handling charge as follows:

    • No handling fee if returned from 0 thru 30 days
    • 20% if returned from 31 thru 45 days
    • 30% if returned from 46 thru 60 days
    • 40% if returned from 61 thru 90 days
    • All shipping charges are the responsibility of the customer.

No returns will be accepted after 90 days. All returns must be in restockable condition. Altered, discontinued or custom-made products cannot be returned.

No returns will be accepted for armsleeves as they are being discontinued. All sales are final.

Warranty

For silicone breast forms, the warranty is 2 years for manufacturing defects.  The Swim forms (Product ID #13384, #12066) have a 1 year warranty. There is no warranty on the temporary forms (Product ID#13277, #13276, and #12076).

How Do I Return Or Get A Refund For An Item?

To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.

Lost Goods Policy:

Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Order & Shipping Errors Policy

If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense.  All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item.  Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal.  If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.