Product Return Policy

It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, some suppliers have their own return policy and we must honor it. Unless otherwise indicated below for specific items, the return policy for your item is backed by a 30 day satisfaction guarantee. Dissatisfied customers may return these items for a full refund within 30 days of purchase. Product must include original packaging and contents. Please be sure to review the list of specific items below in the event your item has a different return policy.

Specific Items Return Policy

Please read the Return Policy below for specific items:

Academie Skin Care

Cannot be returned or exchanged.

AMOREPACIFIC Skin Care

All returns accepted

ANSR Skin Rejuvenation Device

All returns accepted

ActiPatch Healing Devices

Only defective items can be returned within 30 days and will be reimbursed if our technicians confirm the item is defective. Product must include original packaging and contents.

Breast Implant Sizers - Breast Enhancers

Returns are accepted within 30 days for unopened products. Opened returns cannot be accepted.

Cold & Hot Compresses and Swiss Therapy Eye Mask

Defective compresses may be returned for a refund or exchange. Due to federal health regulations, items that have been opened and used cannot be returned. Only unopened items that are returned with their packaging intact and in resellable condition within 30 days can be returned for a refund.

Clarisonic and Clarisonic MD

The original (2 speed) Clarisonic has a 30-day money back guarantee. The Clarisonic MD has a 60-day money back guarantee.

Crystalift

The Crystalift has a 30-day money back guarantee.

Dermasilk Skin Care

Returns only accepted on items deemed to be in resellable condition.

Emjoi Epilators

 Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange. All bundled items must be returned with all components for a refund.

The Evis MD cannot be returned or exchanged.

Garments

Returns are accepted within 30 days for products that are in new condition. Returned garments cannot be stained, soiled, washed or extensively worn.

Opened garments are on final sale and no returns will be accepted.

The amount of credit issued for returned garments will be based on the following: condition of the garments and time limit from order date.

1. • 100% credit will be issued for garments that are returned within 60 days of the order date.
   • 75% credit will be issued for garments that are returned within 61-90 days of the order date.
   • Credit will not be issued for any garments that are returned after 90 days of the order date or that have been worn, damaged or mishandled by the customer.
   • Custom garments or garments with any alterations are not eligible for a return or credit.
   • All shipping charges are the responsibility of the customer.

Glycolic Peel And Jessner's Peel

Returns are accepted within 30 days for unopened products. Opened returns cannot be accepted.

ilike Organic Skin Care

Returns must be made within 30 days of receipt of order must be accompanied by a copy of the invoice and explanation for the return. Returned products must be unopened in order to receive full credit for the item if not related to product defect. Returns not due to product defect are subject to a 25% restocking fee.

Institut Esthederm 

Institut Esthederm products cannot be returned or exchanged. Please make sure you try samples before you order the product to prevent any allergic reaction.

iRestore Laser Hair Rejuvenation Device

 Returns can be made within 6 months of receipt of the device. There will be a 18% restocking fee for the device if returned. All defective items can be replaced within the 6 month time period as well.

Kelocote, Scar Esthetique, Talsyn-CI, Scar RX 3 Steps Kit, Scar Line Rx

Kelocote: No returns may be accepted for opened items of Kelocote.

Talsyn: Talsyn can be returned within 30 days if unopened. Opened products will not be accepted.

Scar Esthetique: Returns can be accepted for Scar Esthetique. Dissatisfied retail customers may return product for a full refund within 30 days of purchase. Product must include original packaging and contents.

Scar RX 3 Steps Kit: NO returns are accepted for used and opened products- not even if you have an allergy.

Scar Line RX: NO returns are accepted for used and opened products.

If the product has not been used, the warehouse will accept returns up to 30 days after the order.

LightStim

If you are not satisfied with your results, returns are accepted within 30 days for products that are in good condition.  

Luminess

The Luminess Device cannot be returned if it has been opened and/or used. (There is a one year warranty on the device. We can only replace the device if it is found to have a manufacturer defect.) If the device is defective, please contact the manufacturer directly to exchange the device. 713.532.2408 ex 163

 Please note - the professional version is non-returnable.

M2 Skin Technologies Skin Care

Can be returned within 30 days of purchase if more than 50% of the product is left.

Microneedle Skin Roller

No returns accepted if product has been opened. If unopened, returns must be made within 30 days of the original purchase date.

Miracle Skin Transformer

We will accept returns for damaged or incorrectly shipped items that are returned to our warehouse within 30 days. We will assume the cost of shipping the product back. This must be done within 30 days or else a credit on your account will not be entered.
  

MTS Peptide HR Complex

If you are dissatisfied with your purchase due to irritation or allergic reaction AND it contains at least 50% of the product, you may simply return the product to us within 30 days of the order date.
 

 Any defective item is only returnable within 24 hours of receiving it.

Nio Dead Sea Skin Care

Returns accepted on unopened items. No returns on opened items.

Nutra Luxe Devices, Nutra LuxeLIPO Reduction Infrared Body Shaping Massager & The NutraSonic Device

Defective products can be returned for a replacement within 1 year of purchase. If your device stops working after 30 days, please contact returns@makemeheal.com.  No other returns will be accepted.

Pillows

Due to federal hygiene laws, only unopened pillows in reselable condition may be returned within 30 days of purchase.

ProBody Slim and Shape Device

NO returns are accepted for used and opened products. All Sales are Final once the item has been opened. Defective products can be returned for a replacement within 1 year of purchase. No other returns will be accepted.

Prosonic

NO returns are accepted for used and opened products

Purederm

No returns accepted if product has been opened. If unopened, returns must be made within 30 days of the original purchase date.

ReductiRejuvaSil Scar Reduction Gel (w/ Emu Oil, Vitamin C & Squalene) - Buy One, Get One Free!

We will only accept returns for this item if the 2 gels are returned to us. Upon return, the product(s) will be opened and inspected to ensure there is at least 80% of the original contents remaining.

Remington i-Light Pro Intense Pulsed Light Hair Removal System

Items that are opened, in used condition, or beyond 30 days of delivery may not be returned. We apologize for any inconvenience this may cause.

Rental Devices

Rental fees for any units rented from Make Me Heal cannot be reimbursed if unit is returned early.

Revitalash MD Lashgro and Jan Marini Age Intervention Eyelash and VB Eyelash

Products can be returned within 30 days if the item has been unused, unopened and in its original packaging. In case of an allergic reaction, please stop using the eyelash product and contact our customer service at 866-363-4325 for more information.

Russell Organics

Russell Organics will accept returns of unopened merchandise (shrink wrap still intact) returned in new condition exactly as delivered to customer within 30 days from date of receipt by customer. Returns are subject to a 20% restocking fee. Return requests must be made in writing and will receive an RMA number to be used with the return. Shipping fees are non-refundable.

Sjal Skin Care

Product may be returned within 30 days if customer is not satisfied or has an allergic reaction to the product. Upon return, the product jar will be opened and inspected to ensure there is at least 80% of the original contents remaining.

Skin1 by Dr. Grant Skin Care

Returns can be made within 60 days of original date of purchase. Returns are accepted on unopened items, or items where less than 20% of the product has been used.

Skin Care

Alphaderma, Hylexin, Lumedia, OHT Peptide 3, Relastin, StriVectin, TNS Recovery Complex, Revision Teamine Eye Complex, Airbrush Eye Cream and other Dremu products, Prevage MD

These items are backed by a 30 day satisfaction guarantee. Dissatisfied retail customers may return these items for a full refund within 30 days of purchase as long as 50% of the product is in the container when returned. Product must include original packaging and contents.

Silk'n Return Policy

Please click on the link below to read the Silk'n return policy: http://www.makemeheal.com/mmh/product/10141/returnpolicy/index.vm

Supplements, Homeopathic Remedies, Vitamins

Due to federal health regulations, Make Me Heal cannot accept any returns of any supplements, homeopathic remedies, and multinutrients (including, without limitation, Make Me Heal and VitaMedica brands, as well as all others on the website) unless the seal is not broken and the item label and packaging is in resellable condition. Full credit (excluding shipping) will be issued for items that are returned within 30 days of purchase where the seal is not broken and the item label and packaging is in resellable condition.

Weight Loss Supplements

Returns are accepted within 30 days for unopened products. Opened returns cannot be accepted.

Wellbox Return Policy
It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:

Return or Exchange Policy
Product is guaranteed by a 2 year manufacturer warranty. For all other returns, the product must be unopened and unused within 30 days. There will be a restocking fee of $350 for unopened items. Once seal opened, units cannot be returned to us and resold due to FDA regulations on medical devices. If you are not sure whether or not you want to purchase the Wellbox, we recommend you rent it for one or two months to try it first. Please view our Wellbox Rental Policy for more details.

How Do I Return Or Get A Refund For An Item?

To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.

Lost Goods Policy
Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Refused Packages

Make Me Heal accepts the return of packages that customers refuse when they are delivered and will provide a full reimbursement minus a $5 restocking fee. This fee applies to any packages that are refused by the customer and which Make Me Heal has shipped on time to the customer. This fee covers the cost and effort involved in printing our shipping label, packing of the products, and shipping to the customer.

Order & Shipping Errors Policy :

If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.

Use of Coupons
Store coupons or offers cannot be used in conjunction with a Wellbox rental or purchase. Any misuse of coupons will result in an adjustment to your account.  

Wound-Be-Gone Scar Prevention Gel

All returns must be made within 3 months of the purchase date. Products are not accepted if returned in defaced condition, not in original packaging, or have been stored in external outdoor air temperature- less than 59 degrees fahrenheit or more than 75 degrees fahrenheit.

XTEMcell Skin Care

The manufacturer is confident of the effectiveness of its skin care solutions and provides a 60-day, no questions asked money-back guarantee as long as 50% of the product is in the container when returned.  

Zeno Acne Device and NuFace Microcurrent Toning Device

Zeno Acne Device and NuFace Microcurrent Toning Device are backed by a 30 day satisfaction guarantee. Dissatisfied retail customers may return the device for a full refund within 30 days of purchase. Product must include original packaging and contents.

Tanda Skincare System

Due to new health regulations, all Tanda sales are final and only defective items can be returned. Product must include original packaging and contents.

Tanda Pearl

Item can be returned within 30 days. Product must include original packaging and contents.

ZO Skin Health Skin Care

Returns accepted within 30 days of original purchase date if product is defective or there is an issue with product quality/condition.

How Do I Return Or Get A Refund For An Item?

To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu. In the instance of a return, Make Me Heal will not be responsible for, or reimburse, any shipping charges.

Lost Goods Policy

Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Order & Shipping Errors Policy

If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense.  All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item.  Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal.  If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error. Return labels/envelopes with prepaid postage that are sent for the return of incorrect or defective garments can only be used for the return of said garments. Any misuse of the return label/envelope may result in additional shipping charges for the customer.

Refused Packages/ Change of Address

Make Me Heal accepts the return of packages that customers refuse upon delivery of their goods and will provide a full reimbursement minus the shipping fee that has to be paid to the carrier in order to return the package to Make Me Heal:

- For packages that were shipped ground/standard, the shipping fee is $6.95

- For packages that were shipped 2nd day and 1 day, the shipping fee will be $10.

If the customer wants to change the destination address of a package after that package has shipped and is already en route, there will be a $6 fee for standard/ground shipments, $8 fee for two-day shipments and a $11 fee for one-day shipments. These fees are charged by the carrier, and not by Make Me Heal. This fee will be charged to the credit card that was used to place the order.

Items Returned After Return Period

Items returned in new condition (in original packaging, unworn, unused) after the allowed return period may be accepted for store credit only. Returns sent back not in accordance with the return policy will be evaluated on a case by case basis.