Product Return Policy
It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:
Return or Exchange Policy
Stockings cannot be returned if the original packaging is opened due to hygienic reasons.
All other Items may be returned within 60 days if in resalable condition. This means the packaging of the product must be intact and undamaged. All returns are subject to a restocking fee as well.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.
Restocking Fee For Returns Not Due To Our Error
A restocking/handling fee of up to 25% (up to 25% of the retail price of the item when returned within 30 days) or a restocking/handling fee of up to 40% (up to 40% of the retail price of the item when returned after 31-60 days) will be deducted from all returns not due to Make Me Heal's error. This handling fee is not an area where we make any money, as it covers the high expenses associated with processing returns, starting claims with manufacturers, re-shipping packages to manufacturers, and the long process of getting reimbursed by cosmetics manufacturers.
Lost Goods Policy
Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.
Order & Shipping Errors Policy :
If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.