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Product Return Policy

It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:

Return or Exchange Policy:

All products are non-returnable and non-refundable after 90 days from the date of purchase.
 
Due to hygiene regulations, we cannot accept returns of any open packages for stockings or worn stockings with a compression 12-16 and 15-20 mmHg. Product numbers 17182, 17183, 17192, 17193, 17197, 23688 and 23689 are in this category and cannot be returned if opened. All stockings with a silicone grip-top addition cannot be returned as these are especially made. Stockings with a compression level of 20 mmHg and higher can be returned, provided that they are deemed to be in re-sellable condition after passing inspections.
 
Each pair of stockings will be inspected upon return. Credit will NOT be issued for stockings worn beyond the initial try, or for stockings that have been damaged, stained, misused, soiled, washed, or altered in any way. To avoid damaging or staining the stockings, please do not wear any lotions, powders, body oils before trying on these stockings.
 
All returns are subject to a 15% restocking fee. In the instance of a return, Make Me Heal will not be responsible for, or reimburse, any shipping charges.
 

How Do I Return Or Get A Refund For An Item?

To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.

Lost Goods Policy:

Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Order & Shipping Errors Policy :

If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense.  All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item.  Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal.  If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error. Return labels/envelopes with prepaid postage that are sent for the return of incorrect or defective garments can only be used for the return of said garments. Any misuse of the return label/envelope may result in additional shipping charges for the customer.

Items Returned After Return Period

Items returned in new condition (in original packaging, unworn, unused) after the allowed return period may be accepted for store credit only. Returns sent back not in accordance with the return policy will be evaluated on a case by case basis.