Product Return Policy
It is important
to us that you are happy with every purchase that you make at Make Me Heal and
we want to help you in the event that there is a problem. Because Make Me Heal
works with different suppliers, each supplier has its own return policy and
we must honor it. Please read the Return Policy below for your product:
or Exchange Policy:
If you are dissatisfied with your purchase due to irritation or allergic reaction AND it contains at least 50% of the product, you may simply return the product to us within 30 days of purchase.
A 15% handling fee may be deducted from all returns. No refund or exchange will be given if you order a product that is too strong for your skin type, i.e. a product is stronger than the entry-level item from each group.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.
Restocking Fee For Returns Not Due To Our Error *
Due to the nature of the wig and hair products industry, we find it necessary to charge a 20% restocking fee for all returns not due to Make Me Heal's error. This handling fee is not an area where we make any money, as it covers the high expenses associated with processing returns, starting claims with manufacturers, re-shipping packages to manufacturers, and the long process of getting reimbursed by manufacturers. Additionally, because hair styles and colors change frequently, we often absorb losses. Some returns are not accepted by our manufacturers because the item has since been discontinued. On frequent returns from same customer, a 25% restocking fee will be assessed.
* If the item you received is not what you ordered or is found to be defective, the above limitations do not apply.
Make Me Heal's
responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL,
etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal
cannot be responsible for merchandise lost or damaged in transit. The risk of
loss and responsibility for such items are assumed by the customer upon delivery
of the goods to the carrier. Make Me Heal will assist customer in supplying
any information necessary for the completion of customer's claim of loss. However,
customer must file a claim with the carrier in the event of loss or damage.
Order & Shipping Errors Policy :
If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.