Product Return Policy

It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:

Return or Exchange Policy:

We understand that sometimes you may need to return or exchange an item. That is why we offer a 30-day - 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 30 days for a refund. There will be a $2.50 restocking charge applied for every return.

Any credits will be issued to the credit card used for the purchase. Please allow us 15-20 business days to receive and process your return. All shipping charges are the responsibility of the customer.

Final Sale Items - All items with prices ending in $.99 or marked as close-out are non-returnable/non-exchangeable.

Return Policy for Bridal Items - Bridal items must be returned within 15 days from the shipping date. We have found that brides are often not certain about their size and will order several sizes of the same garment. This puts great demands on styles for which there may be limited stock. It is for this reason that we enforce our re-stocking fee rigorously for late returns on Bridal items. Returns received after 15 days will be subject to a $10.00 or 20% re-stocking fee.

Credit will not be issued for garments that have been damaged, abused, stained, misused, soiled, washed or worn for an extended time period. Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.

By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. Please try these items on over your own underwear. We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable. We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box to insure a full credit.

We reserve the right to refuse returns on items that may not meet hygiene and health regulations.

How Do I Return Or Get A Refund For An Item?

To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.

Lost Goods Policy:

Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.