Product Return Policy
It is important
to us that you are happy with every purchase that you make at Make Me Heal and
we want to help you in the event that there is a problem. Because Make Me Heal
works with different suppliers, each supplier has its own return policy and
we must honor it. Please read the Return Policy below for your product:
Policy For Breast Forms & Bras
If you are dissatisfied
with your purchase, you may simply return the product to us within 30 days of
the order date for a full refund. All returns are inspected upon receipt and should be received in a resalable condition, therefore items cannot be worn beyond the initial try, soiled, or have any body smell or holes.
All discontinued or custom-made products are Final Sales and cannot be returned.
Returns requested after 30 days of purchase are not guaranteed and will need to be evaluated by a supervisor. Approved returns after 30 days will be assessed a restocking fee of 25%.
Return Policy For Swimsuits
Swimsuits can be returned within 30 days of the order date. Because of heatlh regulations and hygiene considerations, swimwear items, unless faulty can only be returned if they are unworn, have their hygiene strips in place, and tags attached. Swimsuits should be tried on with underwear. Swimsuits returned with no hygienic liners and with the tags removed will not be credited.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.
Make Me Heal's
responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL,
etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal
cannot be responsible for merchandise lost or damaged in transit. The risk of
loss and responsibility for such items are assumed by the customer upon delivery
of the goods to the carrier. Make Me Heal will assist customer in supplying
any information necessary for the completion of customer's claim of loss. However,
customer must file a claim with the carrier in the event of loss or damage.
Order & Shipping Errors Policy
If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error. Return labels/envelopes with prepaid postage that are sent for the return of incorrect or defective garments can only be used for the return of said garments. Any misuse of the return label/envelope may result in additional shipping charges for the customer.