It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:
Return or Exchange Policy
Returns are accepted within 30 days for products that are in new condition and ONLY for garments that do not have an "underwear". Credit will NOT be issued for garments worn beyond the initial try or for garments that have been damaged, stained, misused, soiled, washed, or altered in any way. To avoid damaging or staining a garment, please do not wear any lotions, powders, body oils or perfumes. Additionally, when trying on a garment, cover any drainage holes or incisions. We also recommend that nylons or some type of undergarment be worn when you try the garment on to help prevent any stains or residue being left on the garment.
Please note that for hygienic reasons, shapewear that have undergarments cannot be returned due to manufacturer restrictions.
Make Me Heal guarantees all garments will be free of defects caused by materials or workmanship. If properly handled and not damaged, garments are 100% guaranteed unless improperly sized, damaged by misuse, or improper garment care. Full credit will be issued for garments that are returned within 30 days of purchase that are in good condition. Shipping expense is the responsibility of the customer. Each garment will be inspected upon return to determine the cause of the defect. Credit will be issued only if the defect was caused by material or workmanship. Due to Biohazard and Federal regulations NO garments are to be returned to Make Me Heal with any fluids (i.e. blood or other bodily fluids) on the garment.
Credit will NOT be issued for garments worn beyond the initial try or for garments that have been damaged, stained, misused, soiled, washed, or altered in any way. To avoid damaging or staining a garment, please do not wear any lotions, powders, body oils or perfumes. Additionally, when trying on a garment, cover any drainage holes or incisions. We also recommend that nylons or some type of undergarment be worn when you try the garment on to help prevent any stains or residue being left on the garment.
If the above criteria's are met, the amount of credit issued for returned garments will be 100 % if the garments are returned within 30 days of the order date.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.
Lost Goods Policy:
Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.
Order & Shipping Errors Policy:
If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error. Return labels/envelopes with prepaid postage that are sent for the return of incorrect or defective garments can only be used for the return of said garments. Any misuse of the return label/envelope may result in additional shipping charges for the customer.