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Silk'n Return Policy

It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:

Return or Exchange Policy

The Silk'n Sensepil and Silk'n FaceFx come with a 60-day money back guarantee. If you are not satisfied with the products, you can return it within 60 days for a full refund.

 

Only the Silk'n device and new cartridges will be refunded. Cartridges that are found to be opened or used will NOT be refunded. A resale of such products would be unsanitary.

Silk'n also comes with a one-year manufacturer's warranty. 

60 Day Money Back Guarantee

Silk'n™ provides our customers with a "60 day money back guarantee" for a Silk'n SensEpil™ or Silk'n FaceFx device purchased from a licensed retailer or on-line at www.Silkn.com. If you are not completely satisfied with your Silk'n SensEpil™ or Silk'n FaceFx, you may return it and we will refund your money (less shipping and handling). In order to receive the full refund, within sixty (60) days from the date of purchase you must return your Silk'n SensEpil™ or Silk'n FaceFx. This guarantee expires sixty (60) days from the date you purchased your Silk'n SensEpil™ or Silk'n FaceFx.

To ensure that the device arrives safely and undamaged, please pack it in the original packaging and remember to include all accessories or parts and pieces in order to receive the full refund. It is suggested that you insure your shipment because damage during shipment back to to the retailer, is not covered by this guarantee. You may also want to ship the Silk'n SensEpil™or Silk'n FaceFxusing a tracked method so that you can ensure that we receive the device.

How Do I Return Or Get A Refund For An Item?

To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.

Lost Goods Policy

Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Refused Packages

Make Me Heal accepts the return of packages that customers refuse when they are delivered and will provide a full reimbursement minus a $5 restocking fee. This fee applies to any packages that are refused by the customer and which Make Me Heal has shipped on time to the customer. This fee covers the cost and effort involved in printing our shipping label, packing of the products, and shipping to the customer.

Order & Shipping Errors Policy

If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense.  All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item.  Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal.  If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.

Use of Coupons

Store coupons or offers cannot be used in conjunction with a Silk'n purchase. Any misuse of coupons will result in an adjustment to your account.