Latisse Return Policy

It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, each supplier has its own return policy and we must honor it. Please read the Return Policy below for your product:

Latisse cannot be returned

No licensed pharmacy is legally permitted to accept returns of a prescription item. Once a prescription drug has left the pharmacy, it cannot come back as no one can know what has happened to it. We are sorry for your inconvenience but we are not legally allowed to accept returns for Latisse. 

Lost Goods Policy

Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Refused Packages

Make Me Heal accepts the return of packages that customers refuse when they are delivered and will provide a full reimbursement minus a $10 restocking fee. This fee applies to any packages that are refused by the customer and which Make Me Heal has shipped on time to the customer. This fee covers the cost and effort involved in printing our shipping label, packing of the products, and shipping to the customer.

Order & Shipping Errors Policy

If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense.  All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item.  Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal.  If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.

Use of Coupons

Store coupons or offers cannot be used in conjunction with a Latisse purchase. Any misuse of coupons will result in an adjustment to your account.