Comfort Quest Return Policy
Return or Exchange Policy:
Limited Warranty extends only to the original purchaser. Proof of purchase is necessary to validate this warranty. Comfort Quest, Inc. warrants this product for a period of 30 days from delivery that all goods and their components are free from factory defects, workmanship and material standards. Comfort Quest, Inc. warrants that all goods are of high quality and are fit and suitable for the purposes stated by the company or representatives. Seller warrants that all raw materials used in the manufacturing of this product are new materials. Seller agrees to repair the product or to replace any necessary parts during the warranty period. In case any product is defective as to material, workmanship or is otherwise not in conformity with the requirements as stated by Comfort Quest, Inc., customer shall have the right to require its correction, or conditionally accept it. Customer shall be responsible for shipping and packing costs associated with returning defective goods. Any product which is required to be returned because of defects shall be replaced promptly by Comfort Quest, Inc.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.
Lost Goods Policy:
Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.
Items Returned After Return Period
Items returned in new condition (in original packaging, unworn, unused) after the allowed return period may be accepted for store credit only. Returns sent back not in accordance with the return policy will be evaluated on a case by case basis.