Product Return Policy
It is important to us that you are happy with every purchase that you make at Make Me Heal and we want to help you in the event that there is a problem. Because Make Me Heal works with different suppliers, some suppliers have their own return policy and we must honor it. Unless otherwise indicated below for specific items, the return policy for your item is backed by a 30 day satisfaction guarantee. Dissatisfied customers may return these items for a full refund within 30 days of purchase. Product must include original packaging and contents. Please be sure to review the list of specific items below in the event your item has a different return policy.
Product Return Policy
If your Facial Secret® unit is damaged in shipping please notify us and we will replace your product immediately upon receipt back to us. We do not cover your shipping costs for returned products that were damaged in shipping. A copy of your invoice must accompany the return or it will not qualify for replacement. To return a product please contact us for a return authorization code. You must contact us within 60-days of your original purchase date of your unit to qualify for a return under our 60-day 100% Satisfaction Guarantee return policy and you must have either mailed the completed warranty registration card included with the unit or completed the on-line warranty registration.
Please note: Refunds are issued by check. Please allow approximately 2-3 weeks. The M & D Group will not guarantee our Facial Secret® unit if purchased on eBay, or any other online auction sites, or any unauthorized distributor or dealer. The Official Facial Secret® store, located at www.facialsecret.com, is the only authorized online store from which to order Facial Secret® products.
How Do I Return Or Get A Refund For An Item?
To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu. In the instance of a return, Make Me Heal will not be responsible for, or reimburse, any shipping charges.
Lost Goods Policy
Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.
Order & Shipping Errors Policy
If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense. All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item. Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal. If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error. Return labels/envelopes with prepaid postage that are sent for the return of incorrect or defective garments can only be used for the return of said garments. Any misuse of the return label/envelope may result in additional shipping charges for the customer.
Refused Packages/ Change of Address
Make Me Heal accepts the return of packages that customers refuse upon delivery of their goods and will provide a full reimbursement minus the shipping fee that has to be paid to the carrier in order to return the package to Make Me Heal:
- For packages that were shipped ground/standard, the shipping fee is $6.95
- For packages that were shipped 2nd day and 1 day, the shipping fee will be $10.
If the customer wants to change the destination address of a package after that package has shipped and is already en route, there will be a $6 fee for standard/ground shipments, $8 fee for two-day shipments and a $11 fee for one-day shipments. These fees are charged by the carrier, and not by Make Me Heal. This fee will be charged to the credit card that was used to place the order.
Items Returned After Return Period
Items returned in new condition (in original packaging, unworn, unused) after the allowed return period may be accepted for store credit only. Returns sent back not in accordance with the return policy will be evaluated on a case by case basis.