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Silk'n FaceFX Homepage - FAQ's

Silk'n FaceFX Frequently Asked Questions

What is Home Fractional (HF) Technology?
FaceFX uses a revolutionary new approach: Home Fractional Technology. Home Fractional is a safe and effective manner to provide stimulation of heat and light energy to the multiple layers of your skin for a total skin solution. The Active HF targets the top layer of your skin to address fine lines and pores, leading to texture improvements. The Deep HF penetrates deeper into the skin to address larger wrinkles and discolored spots. By fractionating the energy FaceFX is able to penetrate deeper into the skin without high levels of discomfort.

How Does Silk’n FaceFX Work?
A diode light is emitted when the applicator head is pressed onto the skin. The light stimulates deep into the skin tissue to rejuvenate the appearance of the skin.

What areas can I treat?
Typical facial areas for FaceFX include around the eyes (crow’s feet), under the eyes, cheeks, the forehead, around the mouth and the neck. When treating around the eyes, it is recommended that patients keep their eyes closed. Areas with little skin or fat can heat up faster than areas with more fat.

Are there any negative side effects?
The majority of users will experience a slight redness in the treated area. Often this will disappear a few minutes after treatment, but may linger for as long as a few hours after treatment. If at anytime you feel the heat is too hot for your skin or your skin feels irritated, you should stop treatment and allow the skin to cool down

Can I put on make up immediately after treatment?
Yes.

Why do I need to use moisturizing cream?
It is recommended that you apply a small amount of moisturizing cream on the treated skin areas after each session and massage it gently in circular motions. The heat during treatment may cause your skin to feel dry so the moisturizer will help soothe and hydrate your skin.

What type of moisturizing cream should I use?
You may use your regular facial moisturizing cream. Moisturizing cream and SPF is recommended if you are going to be in the sun as we all know the damaging effects the sun can have on our skin!

I have dry skin and it tugs my skin when I use it. What should I do?
If your skin has a tendency to be on the dry side, gliding the device can be a little more challenging. Using a serum will alleviate this ‘tugging’ feeling. Wash face as per instructions, apply a small amount of serum on the skin and move the applicator in smooth circular motions. Not only will this help the applicator glide, but it will also give your skin an even healthier glow!

Using moisturizer will also help, however regular moisturizers tend to absorb more than serum and will not glide as easily (serums can be purchased wherever you purchase your daily moisturizer). Always apply your daily moisturizer after you have completed your FaceFX treatment. Be sure to clean your device by wiping it with a soft cloth to remove any residue!

I sometimes don't see light during my treatment, is there a problem with my device?
Dry skin can cause the device to lose contact and create inconsistent energy contact. Using a serum will alleviate any inconsistencies with skin contact. Wash face as per instructions, apply a small amount of serum on the skin and move the applicator in smooth circular motions. Be sure to clean your device by wiping it with a soft cloth to remove any residue!

I recharged my device but why isn't there power in my FaceFX?
The power adapter connected to the device must be inserted correctly to recharge. Snap the prong into the adapter. You will hear a loud “click” and both pieces should be flush. Also please note that to properly charge the FaceFX it may be required to sit in the battery charger for 6-8 hours. It is recommended that you plug in the FaceFX overnight or during the work day to charge so you are ready for your next treatment. If this does not resolve this issue please call our customer service department at 1-866-363-4325 for further assistance.