Our Policies > Return Policies

It is important to us that you are happy with your experience at Make Me Heal and we want to help you in the event that there is a problem. Please note that there are different return policies for products and for consumer/patient education subscriptions. Because the return policy may differ from product to product, please read and review the return policy associated with the specific product that you choose. Please review the Return Policies below for both Products and Consumer & Patient Education Subscriptions.

Products

What is your return policy for products?

Each product sold through Make Me Heal has a specific return policy that may be viewed by clicking on the Return Policy link that is on the bottom left of the full description page for any product offered on Make Me Heal. For your convenience, a link to the Return Policy is also provided on the written order confirmation that is e-mailed to you after you place an order with Make Me Heal. Because the return policy may differ from product to product, please read and review the specific return policy associated with each product that you choose. In the instance of a return, Make Me Heal will not be responsible for, or reimburse, any shipping charges.

Make Me Heal will not be responsible for refund discrepancies due to the exchange rate between US Dollars and foreign currency. We refund the amount in dollars that is due, and any conversion differences will not be refunded. Upon delivery, if a customer refuses a package or fails to pick up a package, customer will not be reimbursed for shipping charges. Please do not refuse any package, as you will be assessed a $10 fee for refusing the package.

How do I return a product?

Returning an item with Make Me Heal is fast and simple. To return an item, please visit our Returns Center online. Once you complete this process, we will send you instructions as soon as possible. Please do not return any item(s) without first receiving our instructions by email, as your item(s) cannot otherwise be accepted by us.

Once we receive your item(s) back, you will receive a refund provided that the item(s) that you sent back, have/has met all criteria that were posted in our Return Policies. Please allow 2-3 billing cycles for your credit to be posted into your credit card statement.

Consumer & Patient Education Subscriptions

Can I return a consumer/patient education subscriptions?

We cannot accept returns of any consumer or patient education information subscriptions.

Can I get a refund if I pre-order a subscription and then cancel it?

If you pre-order a subscription and cancel it before the official release date of the subscription world (date on which the subscription is available for viewing), then you will not be obligated to pay for the full subscription price. However, your "Pre-Order Amount" that you paid during your pre-order transaction will not be reimbursed. You must cancel the full subscription before the official release date of the procedure world. Once the official release date is reached, no cancellations of any pre-orders can be accepted by Make Me Heal.

If you wish to cancel a pre-order, go to My Subscription Orders (inside My Account Area) and cancel your subscription.

Thank you for being a part of Make Me Heal.