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Product Return Policy

Return or Exchange Policy: 

“Merchandise cannot be washed or laundered, show signs of wear, or have an odor or stains.  Our packing team has very rigid quality controls procedures they follow to insure that your garment was sent to you in new condition. While many of our products can be returned, certain products have health regulations that prohibit return if not in accordance to the policy.”

All returns must be in the original packaging with all tags attached. Please include customer name and original order number in your return shipment. All returns must be completed within 14 days and are subject to a 15% restocking fee.

Returned items must arrive to us in brand new condition and in the original packaging, or you will be charged $8.95 for the reship of your item. 

How Do I Return Or Get A Refund For An Item?

To return an item, please visit our Exchanges & Returns Center online. Once you complete this process, we will send you Return Instructions (along with a Return Authorization number) as soon as possible. Please do not return any item(s) without first receiving our return instructions by email, as your item(s) cannot otherwise be accepted by us. If you have any further questions, please send us a message through our Online Customer Care & Message Center and be sure to select "Returns" from the Subject drop-down menu.

You may use any carrier such as the post office, UPS or Fedex, and request a tracking number or delivery confirmation number on the package.

Lost Goods Policy:

Make Me Heal's responsibility for goods shipped via common carrier (US mail, UPS, Fedex, DHL, etc.) ceases when Make Me Heal delivers the goods to the carrier. Make Me Heal cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier. Make Me Heal will assist customer in supplying any information necessary for the completion of customer's claim of loss. However, customer must file a claim with the carrier in the event of loss or damage.

Order & Shipping Errors Policy:

If an ordering (i.e. incorrect item sent) or shipping error is due to Make Me Heal, the Company will either reship the correct item or reimburse customer for item price and shipping expense.  All problems due to Make Me Heal's error must be reported by customer to Make Me Heal within 10 days of the customer receiving the item.  Any order errors reported after this 10 day period will not be subject to any credit or a reshipment by Make Me Heal.  If it is found that the customer made the ordering or shipping error, Make Me Heal will not be responsible for this error.